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Shipping & Returns

Shipping Information

Our shipping rates are auto-calculated at check-out for your total order using Australia Post rates and are based on weight, volume and destination.   This includes shipping to New Zealand, and other overseas destinations.  Note the delivery costs are calculated PRIOR to purchase committment. 

To calculate the shipping as you shop simply add an item to your shopping cart then click "cart" on bottom left of the shopping cart summary page, enter the required data for estimating delivery charges, then "get quotes" and "update" then "continue shopping". 

All orders are shipped within 3 working days during the Christmas season (August to December) and every Tuesday in the off-season (January to July).  If you require orders more quickly or have any queries relating to postage please email or call us direct.

If you have not received an order within 10 days (for deliveries outside Australia please allow an extra 10days), please notify us immediately by email at:

Refund and Returns

Your satisfaction is our first priority at Christmas Dreams. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase (allow an extra 10days for overseas deliveries). Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please send it to:

12, Arthur Street, Bexley, NSW 2207, AUSTRALIA

And also include the following information: